1.In the writing of an apology letter, concentrate on
a. Problem
b. Compensation
c. Words
d. Rectification of problem
2._______is the vital part of the letter which to as good as wishing the person
a. Subject
b. Reference
c. Salutation
d. Enclosure
3.People cannot interact with each other without ____
a. Voice
b. Loudspeaker
c. Communication
d. Transport
4.The language of the report should be _____
a. Loose
b. Formal
c. Formality
d. Casual
5.A circular or notice may be issued by only _____ designated for the purpose
a. Peon
b. Clerk
c. Typist
d. Officer
6.____ Means linking words and phrases together so that the whole text is clear and readable.
a. Junctions
b. Cohesion
c. Joining
d. Conjunctions
7.Reading comprehension means understanding a ____ text.
a. Written
b. Oral
c. Usual
d. Audio
8.In the structure of the business letter what comes first.
a. Date
b. Salutation
c. Heading
d. Reference
9.Reading is a __________________ process
a. Encoding
b. Listening
c. Talking
d. Decoding
10.The message may be misinterpreted because of _____
a. Distractions
b. Noise
c. Barriers
d. Distortions
11.The person who transmits the message is called the ____ .
a. Taker
b. Receiver
c. Sender
d. Gives
12.Communication is a non stop______________.
a. programme
b. plan
c. process
d. paper
13.Communication is a part of ________ skills
a. hard
b. rough
c. short
d. soft
14.The _______________ is the person who transmits the message.
a. sender
b. receiver
c. driver
d. cleaner
15._____________ is the person who notices and decodes and attaches some meaning to a message
a. receiver
b. driver
c. sender
d. cleaner
16.Message is any signal that triggers the response of a _________.
a. cleaner
b. receiver
c. driver
d. sender
17.The response to a sender’s message is called _________
a. feedback
b. food bank
c. food
d. back
18._______ context refers to the relationship between the sender and the receiver
a. social
b. physical
c. cultural
d. chronological
19.___________ context refers to the similarity of backgrounds between the sender and the receiver.
a. cultural
b. physical
c. social
d. chronological
20._________ refers to all these factors that disrupt the communication
a. nowhere
b. nobody
c. noise
d. nonsense
21.Environmental barriers are the same as ______ noise.
a. physiological
b. psychological
c. sociological
d. physical
22.The environment in which the transmitter or receiver are should be ____
a. Complete
b. Compatible
c. Complex
d. Competent
23.A noun that dandies neither a male or a female is ___________gender
a. Common
b. Neuter
c. Masculine
d. Feminine
24.According to Hoben “communication is the _____ nituchange of thought or idea
a. Visual
b. Audio
c. Written
d. Verbal
25.Before the interview , you must :
a. research the new employer
b. record impression
c. send letter
d. avoid complaining
26.After interview :
a. send letter
b. record impression
c. screening of test
d. all of the above
27.we get nervous because of hormone :
a. albumin
b. for malin
c. serotonin
d. adrenalin
28.A demophobia is a fear of _________.
a. heights
b. people
c. speaking
d. death
29.A lilophobia is a fear of ___________.
a. heights
b. speaking
c. people
d. death
30.The most memorable moment of presentation is ___________.
a. closing
b. structure
c. opening
d. all of these
31.The most item of spice in presentation you must careful about it is :
a. examples
b. pictures
c. jokes
d. analogies
32.A style guide for visual aids include :
a. all of the above
b. contrasting colours
c. logo
d. arguments
33.Which of the following strategies help you to improve your conversations :
a. visuals
b. dialogues
c. summarise
d. clear objective
34.Objectives roughly divide into ……… categories:
a. five
b. one hundred
c. two
d. three
35.WASP means :
a. welcome, answer, supply, part
b. welcome, acquire, support, part
c. welcome, acquire, supply, past
d. welcome, acquire, supply, part
36.A similar four stage model for conversation include :
a. relationship
b. possibilities
c. all of the above
d. opportunity and action
37.Recommendations that can be done to successfully deliver critical comment:
a. tactful and assertive
b. personalize the message
c. dwell on the past
d. aggressive
38.Critical comment must always be positioned between positive statements :
a. TRUE
b. FALSE
c. None of the above
d. another answer
39.Communication is affected by ________________ context.
a. cultural
b. psychological
c. all of the above
d. environment
40.Our relationship defines the ___________ of our conversations.
a. ease
b. type
c. limits
d. time
41.If we feel low in status relative to the other person, we may _____.
a. disrespect them
b. put them down
c. agree to anything they say
d. ignore them
42.………………… are powerful first-stage thinking tools.
a. mind maps
b. flip charts
c. metaphors
d. all of these
43.“You are always completely wrong!” …………. is/are the main error(s) in this expression of criticism.
a. aggressive language
b. personal language
c. slang
d. missing the positive
44.________________ is a formal exchange of views.
a. conversation
b. Interview
c. proposal
d. presentation
45.The ability to bring the right people togather is called _______________.
a. convening
b. coercive
c. expert
d. reward
46._________ is the set of behaviors people expect of us.
a. assumptions
b. relationship
c. Role
d. liking
47.Non-verbal behavior includes __________.
a. gesturing
b. all of the above
c. nodding
d. lipsing
48.Which of the following in NOT of acceptance non-verbal behavior:
a. nodding
b. leaning
c. smiling
d. folding the arms
49.Communication flows __________ in an academic institute.
a. both
b. none
c. vertically
d. horizantally
50.All the following are must included in the opening of presentation EXCEPT:
a. introducing yourself
b. age of audience
c. clear statements
d. timetable
Answer Keys:
| 1 | d | 21 | d | 41 |
| 2 | c | 22 | b | 42 |
| 3 | c | 23 | b | 43 |
| 4 | b | 24 | d | 44 |
| 5 | d | 25 | a | 45 |
| 6 | b | 26 | d | 46 |
| 7 | a | 27 | d | 47 |
| 8 | c | 28 | b | 48 |
| 9 | d | 29 | b | 49 |
| 10 | c | 30 | a | 50 |
| 11 | c | 31 | c | |
| 12 | c | 32 | a | |
| 13 | d | 33 | d | |
| 14 | a | 34 | c | |
| 15 | a | 35 | d | |
| 16 | b | 36 | c | |
| 17 | a | 37 | a | |
| 18 | a | 38 | a | |
| 19 | a | 39 | c | |
| 20 | c | 40 | b |
