1.All the following are barriers to effective communication except:

a. Feedback

b. Different interpretations of words

c. one-way communication

d. mixed signal from sender

2.All the following are suggestions for improving your listening skills except:

a. sympathizing with the speaker

b. Empathizing with the speaker

c. paraphrase the speaker

d. Maintain eye contact with the speaker

3.Which of the following is not one of the steps in the communication process?

a. Transmission over communication media

b. Encoding message

c. Noise

d. Decoding message

4.__ means to impart understanding of the message.

a. Decoding

b. Encoding

c. feedback

d. reciever

5.Which of these occur because of difference in language?

a. Speech decoding

b. Linguistic barriers

c. Physical barriers

d. Cultural barriers

6.Which of these is not a step-in speech decoding?

a. Listening

b. Translating

c. Understanding

d. Writing

7.Which of the following is the best explanation of an informal organization?

a. The opposite of a formal organization

b. Its any group or club within a formal organization

c. it’s the social structure of an organization

d. An organization whose members don`t engage in any formal activities

8.Which one of the following is not a characteristic of an informal organization?

a. A hierarchical organization

b. A fluid organization

c. A flat organization

d. A dynamic organization

9.Who among these bows down to greet?

a. Indians

b. French

c. Japanese

d. Americans

10.The medium which sends the signal from source to destination is known as

a. Reciever

b. Hardware

c. transmission channel

d. transmitter

11.The most important goal of business communication is:

a. receiver understanding

b. favorable relationship between sender and receiver

c. organizational goodwill

d. receiver response

12.horizontal communication takes place between:

a. Superior to subordinate

b. Subordinate to superior

c. Employees with same status

d. None of these

13.To create a cooperative, understanding, and pleasant work environment in an organization,decision-making should be

a. strong

b. flexible

c. Transparent

d. Quick

14.In organizations, the flow of communication sometimes slows down because there are too many

a. Manager

b. Department

c. Hierarchical levels

d. Chennle

15.Company blogs are a rapidly growing form of communication for all the following except

a. Communicating with a company’s competition.

b. Communicating a company’s side of the story in response to outside criticism

c. Communicating with employees in a relaxed, casual tone.

d. Providing a means for employees and customers to provide feedback to management.

16.Diagonal communication is the transmission of messages:

a. To higher or lower organizational levels in different departments.

b. From higher to lower levels of an organization

c. From lower to higher levels of an organization

d. Among people at the same organizational level.

17.Talking comes under which type of communication?

a. written

b. dramatic

c. Verbal

d. Non verbal

18.Which of these has maximum reach?

a. speaking

b. writing

c. reading

d. listing

19.Which of the following linguistic characteristics also apply to nonverbal communication

a. Structure

b. None of the above

c. Displacement

d. Self-reflexiveness

20.Differences between verbal and nonverbal communication include

a. nonverbal communication possesses none of the four essential characteristics of language (verbal communication)

b. verbal communication is single-channeled; nonverbal communication is multichannel

c. both b and c

d. verbal communication is multichannel; nonverbal communication is single-channeled

21.Which component of oral language deals with understanding the social rules of communication?

a. Pragmatics

b. Vocabulary

c. morophological skills

d. phonological skills

22.The presenter acts as the:

a. supporter of the information

b. advocate of the information

c. deliverer of the information

d. medium of the information

23.To select the content of your presentation, you should know:

a. the available material

b. the audience’s needs

c. your purpose

d. the time limits

24.Which of these is the best way to establish a proper rapport with audience?

a. Standing erect

b. Making eye contact

c. Pointing a finger

d. Waving your hands

25.Which of these is a sign of under confidence?

a. Speaking and naturally shifting your eyes around

b. Pointing your finger

c. Using your hands

d. Transfixed on one face

26.Initially, a presentation is a form of:

a. two-way communication

b. group communication

c. intrapersonal communication

d. one-way communication

27.The term communication is derived from the _______ word

a. urdu

b. hindi

c. latin

d. greek

28.‘Communis’ means

a. ugly

b. common

c. rare

d. kind

29.A process by which information is exchanged between individuals through a common system of symbols & signs of behavior.

a. simlicity

b. Communication

c. dining

d. running

30.A referent motivates  ________ to share information

a. reciever

b. speaker

c. Both a&b

d. sender

31.person who encodes & sends the message to the expected receiver through an appropriate channel

a. sender

b. reciever

c. speaker

d. bluetooth

32.Medium through which a message is sent or received called as

a. sender

b. chennle

c. reciever

d. speaker

33.Spoken words, sounds, telephone or mobile communications, delivering audio content (radio, voicemail), etc.

a. auditory

b. Tactile

c. sender

d. reciever

34.Work or task is allotted to the employees in any organization

a. upper flow

b. down flow

c. upward flow

d. constant flow

35.Communication that takes place in same level of hierarchy is known as

a. upper flow

b. down flow

c. upward flow

d. Lateral Flow

36.Group Discussion is example of

a. upper flow

b. down flow

c. upward flow

d. leteral flow

37.Communication Advantages are

a. all

b. produtivity

c. save time

d. reduce stress

38.communication between members of the same organization

a. leteral flow

b. external

c. internal

d. all

39.Communication between the organization and other organizations or individuals.

a. external

b. internal

c. leteral

d. None of these

40.Different ways of Internal communication

a. personal meeting

b. none of these

c. both a&b

d. group meeting

41.Communication that takes place outside the organization is called

a. speaker

b. External communication

c. sender

d. reciever

42.Channels of external Communication

a. all

b. Face to face meetings

c. Pamphlets

d. Press conference

43.The goals of external communication are to facilitate cooperation with groups such as

a. suppliers

b. passengers

c. readers

d. None of these

44.A message which does not call or require a response

a. one-way communication

b. two way communication

c. listing

d. None of these

45.when the receiver gives a response to the message and there is a discussion about it

a. two-way communication

b. one way communication

c. listing

d. None of these

46.Verbal Communication Method is

a. text

b. one to one meeting

c. sms

d. fax

47.Example of Written Communication

a. all

b. sms

c. fax

d. letter

48.An example of Visual Communication

a. video

b. radio

c. speaker

d. None of these

49.Pick theory of communication

a. bullet theory

b. De borgli’s

c. actor-newton

d. big-bang theory

50.The message may be misinterpreted because of _____

a. Barriers

b. sender

c. reciever

d. all

Answer Keys:

1	c	21	a	41	b
2	c	22	b	42	a
3	c	23	b	43	a
4	a	24	b	44	a
5	b	25	d	45	a
6	d	26	a	46	b
7	c	27	c	47	a
8	a	28	b	48	a
9	c	29	b	49	c
10	c	30	c	50	a
11	a	31	a
12	a	32	b
13	c	33	a
14	c	34	d
15	a	35	d
16	a	36	d
17	c	37	a
18	b	38	a
19	b	39	a
20	c	40	c