1.In the writing of an apology letter, concentrate on

a. Problem

b. Compensation

c. Words

d. Rectification of problem

2._______is the vital part of the letter which to as good as wishing the person

a. Subject

b. Reference

c. Salutation

d. Enclosure

3.People cannot interact with each other without ____

a. Voice

b. Loudspeaker

c. Communication

d. Transport

4.The language of the report should be _____

a. Loose

b. Formal

c. Formality

d. Casual

5.A circular or notice may be issued by only _____ designated for the purpose

a. Peon

b. Clerk

c. Typist

d. Officer

6.____ Means linking words and phrases together so that the whole text is clear and readable.

a. Junctions

b. Cohesion

c. Joining

d. Conjunctions

7.Reading comprehension means understanding a ____ text.

a. Written

b. Oral

c. Usual

d. Audio

8.In the structure of the business letter what comes first.

a. Date

b. Salutation

c. Heading

d. Reference

9.Reading is a __________________ process

a. Encoding

b. Listening

c. Talking

d. Decoding

10.The message may be misinterpreted because of _____

a. Distractions

b. Noise

c. Barriers

d. Distortions

11.The person who transmits the message is called the ____ .

a. Taker

b. Receiver

c. Sender

d. Gives

12.Communication is a non stop______________.

a. programme

b. plan

c. process

d. paper

13.Communication is a part of ________ skills

a. hard

b. rough

c. short

d. soft

14.The _______________ is the person who transmits the message.

a. sender

b. receiver

c. driver

d. cleaner

15._____________ is the person who notices and decodes and attaches some meaning to a message

a. receiver

b. driver

c. sender

d. cleaner

16.Message is any signal that triggers the response of a _________.

a. cleaner

b. receiver

c. driver

d. sender

17.The response to a sender’s message is called _________

a. feedback

b. food bank

c. food

d. back

18._______ context refers to the relationship between the sender and the receiver

a. social

b. physical

c. cultural

d. chronological

19.___________ context refers to the similarity of backgrounds between the sender and the receiver.

a. cultural

b. physical

c. social

d. chronological

20._________ refers to all these factors that disrupt the communication

a. nowhere

b. nobody

c. noise

d. nonsense

21.Environmental barriers are the same as ______ noise.

a. physiological

b. psychological

c. sociological

d. physical

22.The environment in which the transmitter or receiver are should be ____

a. Complete

b. Compatible

c. Complex

d. Competent

23.A noun that dandies neither a male or a female is ___________gender

a. Common

b. Neuter

c. Masculine

d. Feminine

24.According to Hoben “communication is the _____ nituchange of thought or idea

a. Visual

b. Audio

c. Written

d. Verbal

25.Before the interview , you must :

a. research the new employer

b. record impression

c. send letter

d. avoid complaining

26.After interview :

a. send letter

b. record impression

c. screening of test

d. all of the above

27.we get nervous because of hormone :

a. albumin

b. for malin

c. serotonin

d. adrenalin

28.A demophobia is a fear of _________.

a. heights

b. people

c. speaking

d. death

29.A lilophobia is a fear of ___________.

a. heights

b. speaking

c. people

d. death

30.The most memorable moment of presentation is ___________.

a. closing

b. structure

c. opening

d. all of these

31.The most item of spice in presentation you must careful about it is :

a. examples

b. pictures

c. jokes

d. analogies

32.A style guide for visual aids include :

a. all of the above

b. contrasting colours

c. logo

d. arguments

33.Which of the following strategies help you to improve your conversations :

a. visuals

b. dialogues

c. summarise

d. clear objective

34.Objectives roughly divide into ……… categories:

a. five

b. one hundred

c. two

d. three

35.WASP means :

a. welcome, answer, supply, part

b. welcome, acquire, support, part

c. welcome, acquire, supply, past

d. welcome, acquire, supply, part

36.A similar four stage model for conversation include :

a. relationship

b. possibilities

c. all of the above

d. opportunity and action

37.Recommendations that can be done to successfully deliver critical comment:

a. tactful and assertive

b. personalize the message

c. dwell on the past

d. aggressive

38.Critical comment must always be positioned between positive statements :



c. None of the above

d. another answer

39.Communication is affected by ________________ context.

a. cultural

b. psychological

c. all of the above

d. environment

40.Our relationship defines the ___________ of our conversations.

a. ease

b. type

c. limits

d. time

41.If we feel low in status relative to the other person, we may _____.

a. disrespect them

b. put them down

c. agree to anything they say

d. ignore them

42.………………… are powerful first-stage thinking tools.

a. mind maps

b. flip charts

c. metaphors

d. all of these

43.“You are always completely wrong!” …………. is/are the main error(s) in this expression of criticism.

a. aggressive language

b. personal language

c. slang

d. missing the positive

44.________________ is a formal exchange of views.

a. conversation

b. Interview

c. proposal

d. presentation

45.The ability to bring the right people togather is called _______________.

a. convening

b. coercive

c. expert

d. reward

46._________ is the set of behaviors people expect of us.

a. assumptions

b. relationship

c. Role

d. liking

47.Non-verbal behavior includes __________.

a. gesturing

b. all of the above

c. nodding

d. lipsing

48.Which of the following in NOT of acceptance non-verbal behavior:

a. nodding

b. leaning

c. smiling

d. folding the arms

49.Communication flows __________ in an academic institute.

a. both

b. none

c. vertically

d. horizantally

50.All the following are must included in the opening of presentation EXCEPT:

a. introducing yourself

b. age of audience

c. clear statements

d. timetable

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